Last Updated: June 16, 2026
MAHALO Skin Care, referred to in this Privacy Policy as “MAHALO,” “we,” “us,” or “our,” respects your privacy and is committed to protecting the personal information you choose to share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through mahalo.care, our online store, account features, subscription services, email and SMS communications, customer care, promotions, and related services collectively referred to as the “Site.”
Please read this Privacy Policy carefully. By using the Site, creating an account, placing an order, joining our email or SMS list, participating in promotions, or otherwise sharing information with us, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site or provide information to us.
1. Notice Concerning Children
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe we may have collected personal information from a child under 13, please contact us at contact@mahalo.care so we can take appropriate steps to delete that information.
The Site is intended for use by adults. If you are under 18, you should use the Site only with the involvement of a parent or guardian.
2. What Personal Information We Collect
The personal information we collect depends on how you interact with MAHALO.
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual.
Personal information does not include aggregated or de-identified information that cannot reasonably be used to identify you.
We may collect the following categories of personal information:
Basic Identifying Information
This may include your name, email address, phone number, billing address, shipping address, account name, username, or other similar identifiers.
Account Information
This may include your login details, account preferences, saved addresses, order history, subscription preferences, rewards activity, and account communications.
Order Information
This may include products purchased, products considered, products returned or exchanged, subscription details, gift orders, order dates, shipping status, delivery information, customer notes, and product preferences.
Payment Information
When you place an order, payment information is processed by our payment providers. MAHALO does not store full credit card numbers on our servers.
We may receive limited payment-related information, such as payment status, billing address, transaction confirmation, payment method type, fraud review status, or other information needed to process and support your order.
Device Information and Online Identifiers
This may include IP address, browser type, device type, operating system, cookie identifiers, pixel identifiers, mobile ad identifiers, referring website, and similar technical information.
Internet or Network Activity
This may include pages viewed, links clicked, products viewed, items added to cart, checkout activity, search activity, email opens or clicks, ad interactions, and other information about how you interact with the Site, our emails, or our advertisements.
Approximate Location Information
We may collect approximate location information based on your IP address or shipping information. We do not knowingly collect precise geolocation from your device unless you choose to provide it through a feature that clearly asks for it.
Communications and User Content
This may include emails, customer care messages, product reviews, survey responses, testimonials, social media messages, comments, photographs, or other content you choose to provide to us.
Inferences and Preferences
We may create limited inferences based on your interactions with MAHALO, such as product interests, ritual preferences, purchase patterns, or likely replenishment timing.
Sensitive Personal Information
We do not seek to collect sensitive personal information unless you choose to provide it. Please do not send us sensitive information unless it is necessary for your request.
We do not use sensitive personal information to infer characteristics about you.
3. How We Collect Personal Information
We collect personal information in several ways.
Directly From You
We collect information you provide when you place an order, create an account, subscribe to emails, opt in to SMS messages, contact customer care, participate in promotions, submit reviews, complete forms, or otherwise communicate with us.
Through Online Tracking Technologies
When you visit the Site, open or click emails, interact with advertisements, or use our online services, we and our service providers may collect information using cookies, pixels, tags, web beacons, scripts, software tools, and similar technologies.
From Service Providers and Business Partners
We may receive information from service providers and partners that help us operate the Site, process payments, ship orders, send communications, prevent fraud, analyze website activity, provide advertising, manage subscriptions, or support customer service.
From Social Media Platforms
If you interact with MAHALO through social media platforms, we may receive information you disclose to us or that the platform makes available according to its own privacy settings and policies.
From Other Sources
We may receive information from analytics providers, advertising partners, fraud prevention providers, shipping partners, payment providers, customer service tools, publicly available sources, or other vendors that support our business.
4. Online Tracking Technologies
We and our third-party partners and service providers may use cookies, pixels, tags, web beacons, scripts, software tools, and similar technologies collectively referred to as “online tracking technologies.”
Some online tracking technologies are necessary to operate the Site. These help us maintain cart and checkout functionality, support account login, remember preferences, prevent fraud, maintain security, fix bugs, and keep the Site working properly.
Other online tracking technologies help us understand how visitors use the Site, measure marketing performance, improve our emails, personalize your experience, and show more relevant advertisements.
We may allow analytics and advertising providers to use online tracking technologies on the Site or in our communications. These tools may help us:
Measure website traffic
Understand product and page performance
Measure email opens and clicks
Understand how visitors arrive at the Site
Improve advertising campaigns
Show advertisements that may be more relevant to your interests
Send cart reminders, depending on your communication preferences
Measure whether our advertising and emails are effective
Depending on where you live, some uses of online tracking technologies may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, even though MAHALO does not sell your personal information for money.
You can usually remove or reject cookies through your browser settings. Blocking cookies may affect the functionality of the Site, including cart, checkout, account login, saved preferences, and other features.
Where available, you may also manage privacy or cookie preferences through a cookie banner, privacy preference tool, or “Do Not Sell or Share My Personal Information” link on the Site.
5. Do Not Track and Browser Signals
Some browsers offer “Do Not Track” signals or similar settings. Because there is not a consistent industry standard for how these signals should be interpreted, the Site may not respond to “Do Not Track” signals.
Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, if the Site has the technical ability to recognize and process them.
6. How We Use Personal Information
We use personal information to operate MAHALO and provide products and services to you.
This may include using personal information to:
Process orders and payments
Fulfill, ship, and deliver products
Provide order confirmations, receipts, shipping updates, and account notices
Manage customer accounts
Manage subscriptions, renewals, pauses, cancellations, and account preferences
Manage rewards, credits, gifts with purchase, discounts, or promotional benefits
Respond to customer care requests
Process returns, exchanges, refunds, replacements, or claims where applicable
Send transactional and administrative communications
Send marketing emails if you have subscribed
Send SMS messages if you have opted in
Provide cart reminders, depending on your communication preferences
Personalize your experience on the Site
Recommend products, rituals, or replenishment timing
Improve our products, Site, services, communications, and customer experience
Analyze website traffic and product interest
Measure marketing and advertising effectiveness
Show advertisements that may be more relevant to your interests
Detect, prevent, and respond to fraud, abuse, chargebacks, security incidents, or technical issues
Comply with legal, tax, accounting, regulatory, and recordkeeping obligations
Establish, exercise, or defend legal claims
Enforce our terms, policies, and rights
We may also use aggregated or de-identified information for business analysis, product planning, website improvement, marketing performance, and other lawful purposes.
7. Email and SMS Communications
Email
If you subscribe to our email list, we may send you emails about MAHALO products, launches, rituals, offers, educational content, events, restocks, replenishment reminders, and other brand communications.
You can stop receiving promotional emails at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting us at contact@mahalo.care.
Even if you unsubscribe from marketing emails, we may still send transactional or administrative messages. These may include order confirmations, shipping notices, subscription notices, account messages, customer service replies, security notices, or legally required communications.
SMS
If you opt in to receive SMS messages from MAHALO, we may send text messages related to promotions, launches, cart reminders, order updates, account updates, replenishment reminders, or other messages you requested.
Message and data rates may apply. Message frequency may vary.
You may opt out of SMS marketing at any time by replying STOP to a message. You may receive a confirmation message after opting out. For help, reply HELP or contact us at contact@mahalo.care.
SMS consent is not required as a condition of purchasing products from MAHALO.
8. Disclosure of Personal Information
We do not sell personal information for money.
We may disclose personal information to third parties in the following ways:
Service Providers
We may share personal information with service providers that help us operate the Site, process orders, manage accounts, process payments, ship products, send emails or SMS messages, provide subscriptions, manage rewards, prevent fraud, provide customer service, analyze performance, or support marketing.
Payment Providers
We may share order and payment-related information with payment processors and payment service providers so they can process transactions, detect fraud, manage disputes, and comply with legal obligations.
Shipping and Fulfillment Providers
We may share information with shipping carriers, fulfillment providers, postage providers, and related partners so they can fulfill, ship, deliver, insure, track, or support your order.
Marketing and Analytics Providers
We may share information with analytics, advertising, email, SMS, and marketing providers to understand Site activity, improve our communications, measure campaign performance, show more relevant advertising, and support cart reminders or replenishment communications.
Social Media Platforms
If you interact with social media features, plugins, widgets, or advertisements connected to MAHALO, information may be shared between us and those platforms according to their own privacy policies and settings.
Reviews, Testimonials, and Public Content
If you submit a product review, testimonial, photo, comment, or other content intended for public display, we may display that content on the Site, in emails, on social media, or in other marketing materials. We may include your first name, initials, city, state, or other information you provide with the content, unless otherwise agreed.
If you would like us to remove a public review or testimonial, contact us at contact@mahalo.care.
Legal, Safety, and Protection Purposes
We may disclose personal information when we believe it is necessary to comply with law, respond to legal process, protect the rights or property of MAHALO, protect customers or others, prevent fraud, investigate security issues, enforce our policies, or respond to an emergency.
Business Transfers
If MAHALO is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.
With Your Consent
We may share personal information in other ways when you ask us to or give us consent.
9. Third-Party Services
The Site may use third-party services to operate our store, process payments, provide shipping, send communications, analyze Site activity, prevent fraud, provide advertising, manage subscriptions, or support customer care.
These third parties may collect information directly from you or through the Site according to their own privacy policies.
MAHALO is not responsible for the privacy practices of third-party websites, platforms, payment providers, shipping carriers, social media platforms, or other services we do not control.
Third-party services may include, as applicable:
WooCommerce
WordPress
WP Engine
Stripe
PayPal
Afterpay
ShipStation
USPS, UPS, FedEx, DHL, or other shipping carriers
Flodesk
Klaviyo
Google Analytics
Google Ads
Meta or Facebook Pixel
Pinterest Tag
YITH Rewards
WooCommerce Subscriptions
Fraud prevention, customer service, review, referral, affiliate, or analytics tools
Delete any provider you do not use. Add any provider you do use. Do not publish this list until you confirm it.
10. Subscriptions, Accounts, and Rewards
If you create an account, purchase a subscription, participate in a replenishment program, or join a rewards program, we may collect and use information needed to provide those services.
This may include account details, order history, subscription status, renewal dates, billing and shipping preferences, cancellation or pause requests, rewards points, credits, gift history, promotional benefits, and customer service notes.
We use this information to manage your account, process subscription renewals, provide rewards, communicate with you, support your orders, and maintain accurate business records.
11. Gift Recipients
If you send a gift or ship an order to another person, we may collect that person’s name, shipping address, and related contact information as needed to fulfill and support the order.
Please only provide another person’s information if you have permission or another appropriate reason to do so.
We use gift recipient information to process, ship, deliver, and support the order, unless the recipient independently chooses to engage with MAHALO.
12. Storage and Transfer of Personal Information
MAHALO is based in the United States.
Your personal information may be processed, stored, and transferred in the United States or other locations where our service providers operate.
If you access the Site from outside the United States, privacy laws in the United States may differ from the laws in your country or region. By using the Site or providing information to us, you understand that your information may be processed in the United States.
13. How Long We Store Personal Information
We retain personal information for as long as reasonably necessary to provide products and services, operate our business, maintain records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights.
Different types of information may be kept for different periods.
For example:
Order records may be kept as needed for fulfillment, customer care, tax, accounting, chargeback, legal, and fraud prevention purposes.
Account information may be kept while your account remains active or as needed for business and legal purposes.
Subscription information may be kept as needed to manage your subscription and maintain related records.
Rewards information may be kept as needed to provide rewards and maintain program records.
Marketing information may be kept until you unsubscribe or request deletion, subject to lawful retention needs.
Customer care messages may be kept as needed to respond to inquiries, resolve issues, and maintain business records.
Analytics and cookie information may be retained according to the settings of the tools we use.
When personal information is no longer needed, we may delete it, de-identify it, aggregate it, or securely retain it as required or permitted by law.
14. Your Privacy Rights
Depending on where you live, you may have certain rights over your personal information.
These rights may include the right to:
Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of personal information
Request a copy of your personal information
Withdraw consent where processing is based on consent
Opt out of marketing emails
Opt out of SMS marketing
Opt out of certain targeted advertising, sale, or sharing activities where applicable
Object to or restrict certain uses of personal information where applicable
Appeal a decision where applicable law provides that right
To exercise your rights, contact us at contact@mahalo.care.
We may need to verify your identity before completing a request. Depending on the request, we may ask for information such as your name, email address, phone number, order number, shipping address, or other details reasonably necessary to confirm your identity.
We may deny or limit a request where allowed by law, including where we need to retain information to complete an order, provide customer service, comply with legal obligations, maintain tax or accounting records, prevent fraud, resolve disputes, enforce agreements, or protect our rights.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
15. Authorized Agents
Depending on applicable law, you may be able to designate an authorized agent to submit a privacy request on your behalf.
We may require the authorized agent to provide proof that you gave them permission to act on your behalf. We may also require you to verify your identity directly with us before we process the request.
We may deny a request from an authorized agent if we cannot verify the agent’s authority or your identity as required by applicable law.
16. California Privacy Rights
If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information we collect, use, disclose, sell, or share, the right to request deletion or correction, and the right to opt out of sale or sharing of personal information where applicable.
MAHALO does not sell personal information for money.
However, our use of certain analytics, advertising, or online tracking technologies may be considered “sharing” or “sale” under California law or other applicable U.S. state privacy laws.
Where required, California residents may opt out of sale or sharing by using a privacy preference tool, cookie settings tool, “Do Not Sell or Share My Personal Information” link, or by contacting us at contact@mahalo.care.
We do not knowingly sell or share personal information of individuals under 16.
We do not use sensitive personal information to infer characteristics about you.
We will not discriminate against California residents for exercising their privacy rights.
17. Residents of the European Economic Area, United Kingdom, or Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional privacy rights under applicable data protection laws.
We may process personal information under the following lawful bases:
Your consent
Performance of a contract with you, such as processing and fulfilling an order
Compliance with legal obligations
Our legitimate business interests, provided those interests do not override your rights and freedoms
You may have the right to access, correct, update, delete, restrict, or object to certain processing of your personal information. You may also have the right to request portability of your personal information or withdraw consent where processing is based on consent.
To exercise these rights, contact us at contact@mahalo.care.
We do not engage in fully automated decision-making that produces legal or similarly significant effects using your personal information.
18. Managing Communication Preferences
You can unsubscribe from promotional emails by clicking the unsubscribe link at the bottom of any promotional email.
You can opt out of SMS messages by replying STOP to a text message.
You can manage cookies through your browser settings or, where available, through Site cookie or privacy preference tools.
Please note that communication preference changes may not affect transactional or administrative messages, such as order confirmations, shipping updates, subscription notices, account messages, customer service replies, or legally required notices.
19. Third-Party Links
The Site may contain links to third-party websites, social media platforms, payment providers, shipping carriers, or other services that we do not own or control.
This Privacy Policy applies only to information collected by MAHALO through the Site and our related services. It does not apply to third-party websites or services.
We are not responsible for the content, security, or privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing information to them.
20. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, loss, misuse, alteration, or destruction.
However, no website, online store, payment system, email system, internet transmission, or storage system is completely secure. We cannot guarantee absolute security.
If you create an account, you are responsible for keeping your login information confidential. Choose a strong password, do not reuse passwords from other sites, and do not share your password with others.
If you believe your account or personal information may no longer be secure, please contact us at contact@mahalo.care.
21. Customer Data Requests
To request access, correction, deletion, opt-out, or another privacy action related to your personal information, contact us at:
contact@mahalo.care
Please include enough information for us to understand and verify your request, such as your name, email address, order number, or account details.
We will respond within the timeframe required by applicable law.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page. If changes materially affect your privacy rights, we may provide additional notice, such as by posting a notice on the Site or sending a communication where appropriate.
Your continued use of the Site after an updated Privacy Policy is posted means you accept the updated Privacy Policy.
23. Contact Information
We welcome questions, comments, and privacy requests.
MAHALO Skin Care
Kapaa, HI 96746
United States
Email: contact@mahalo.care